Distance Sales Agreement

ARTICLE 4- GENERAL PROVISIONS
4.1- The BUYER declares that they have read and obtained information about the basic qualifications, sales price, payment method, and preliminary information regarding the delivery of the product subject to the contract on the ankasanat.com website and have provided the necessary confirmation electronically.
4.2- The product subject to the contract is delivered to the BUYER or the person/organization at the address indicated by the BUYER within the period described in the preliminary information on the website, depending on the distance of the BUYER's place of residence for each product, provided that it does not exceed the legal 30-day period.
4.3- If the product subject to the contract is to be delivered to a person/organization other than the BUYER, the SELLER cannot be held responsible for the refusal of the person/organization to accept the delivery.
4.4- The SELLER is responsible for the delivery of the product subject to the contract in a sound, complete, compliant with the qualifications specified in the order, and with warranty documents and user manuals, if any.
4.5- For the delivery of the product subject to the contract, it is required that the signed copy of this agreement is delivered to the SELLER and the price is paid by the payment method preferred by the BUYER. If for any reason the product price is not paid or canceled in the bank records, the SELLER is deemed to be released from the obligation to deliver the product.
4.6- If the relevant bank or financial institution does not pay the product price to the SELLER due to the unauthorized or unlawful use of the BUYER's credit card by unauthorized persons after the delivery of the product, provided that it was delivered to the BUYER, it is mandatory for the product to be sent to the SELLER within 3 days. In this case, transportation expenses belong to the BUYER.
4.7- The SELLER may supply a different product of equal quality and price by informing the BUYER and obtaining their express consent before the expiry of the performance obligation arising from the contract.
4.8- If the SELLER cannot fulfill its obligations under the contract because it becomes impossible to fulfill the ordered product or service, it accepts, declares, and undertakes to notify the consumer in writing within 3 days from the date it learns of this situation and to refund the total price to the BUYER within 14 days.
4.9- The BUYER declares and undertakes that the personal and other information provided while becoming a member of the SELLER's website is true, and that they will immediately compensate the SELLER for all damages incurred due to the inaccuracy of this information, upon the SELLER's first notification, in cash and in full.
4.10- In the event that product prices are listed far below the market price at a level that an average person would understand to be an obvious error, the SELLER has the right to cancel all orders placed based on this erroneous price. In such a case, the BUYER accepts and declares that they will not make any claims or demands because there is an obvious error.
4.11- If the SELLER cannot deliver the product subject to the contract within the time due to force majeure or extraordinary circumstances such as weather conditions that prevent transportation or interruption of transportation, it is obliged to notify the BUYER of the situation. In this case, the BUYER may use one of the rights to cancel the order, replace the product subject to the contract with its equivalent, if any, and/or postpone the delivery time until the obstructive situation is removed. In case the BUYER cancels the order, the amount paid is refunded to them in cash and in full within 10 days.
4.12- Products sold with or without a warranty certificate that are defective or damaged can be sent to the SELLER for the necessary repairs within the warranty terms; in this case, the shipping costs will be covered by the SELLER.
4.13- This agreement becomes valid after the BUYER completes the order and gives approval electronically.

ARTICLE 5- RIGHT OF WITHDRAWAL
The BUYER has the right to withdraw within 7 days from the delivery of the product subject to the contract to them or to the person/organization at the address indicated. To exercise the right of withdrawal, it is mandatory to notify the SELLER by fax, email, or telephone within this period and that the product has not been used within the framework of the provisions of Article 6. In case of exercising this right, it is mandatory to return the original invoice along with a copy of the cargo delivery report stating that the product delivered to a 3rd party or the BUYER has been sent to the SELLER. The product price is refunded to the BUYER within 7 days following the receipt of these documents. If the original invoice is not sent, VAT and other legal obligations, if any, cannot be refunded. The cargo cost of the product returned due to the right of withdrawal is covered by the SELLER.

ARTICLE 6- PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE USED
The right of withdrawal cannot be used for products that cannot be returned due to their nature, disposable products, copyable software and programs, or products that deteriorate rapidly or have expired. The exercise of the right of withdrawal for the following products is conditional upon the product being unused and not having lost its resaleability:

ARTICLE 7- AUTHORIZED COURT
In the implementation of this agreement, the Consumer Arbitration Committees up to the value announced by the Ministry of Industry and Trade, and the Consumer Courts at the settlement of the BUYER or SELLER are authorized.

In the event that the order is realized, the BUYER is deemed to have accepted all the terms of this agreement.

SELLER
Anka Sanatsal Kitap Kırtasiye Oyuncak Temizlik ve Gıda Ürünleri Limited Şirketi (ankasanat.com)